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Thursday, June 12, 2008

Discuss how E-Commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

E-Commerce brings a lot of advantages to our daily lives. For example, the cycle time for each transaction can be reduced through e-commerce. Cycle time is the total time from the beginning to the end of your process, as defined by you and your customer. Cycle time includes process time and spending time in waiting for next action. For example, e-commerce can reduce sales cycle time by selling product through internet instead of face to face meet the customer. In addition, e-commerce saves the time to process the document needed for sales transaction as the process carry out through the internet is faster than the process carry out manually.

E-commerce provides company catalog flexibility and high speed online updating by the direct “link” capability to access information which were existed in the web site of the company. The employees can update the e-catalog anytime, whether adding new products or adjusting prices, without wasting time in obtaining approval from superior in the company. It helps to save time by eliminating the process of employees in obtaining approval from management and it also improves employees’ empowerment in accessing the information of the company.

The internet gives customers the opportunity to browse and shop at their convenience and at their place. They can access the services provided by the company from home or office for 24 hours per day and 7 days per week. The cost of transaction between the buyer and seller can be reduced through e-commerce by eliminating the wastage of time. Besides, it allows messages traverse around the world almost instantaneously. Customers do not need to wait for catalogers to reach onto their hands by post and the cycle time for the transaction can be reduced directly through e-commerce.

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